Terms & Conditions
Your contract will be with Kerala Moments Ltd., incorporated and registered in England and Wales Company Number 6771742 We endeavour to ensure that booking your chosen holiday with Kerala Moments is a pleasurable and simple process.
After discussions with our experienced team and having selected either one of our tours or devised your own itinerary and tour of this beautiful country we will then advise you of your total holiday cost.
As all our holidays are tailored to your requirements we will check availability of your chosen hotel and associated accommodation against your preferred flight dates. To ensure your chosen accommodation is available we would recommend that you advise us of provisional flight dates as soon as possible.
Booking, Payment and Deposit
Holidays can be booked by telephone through our reservations/sales department – the person making the booking guarantees that they have the authority to, and do, accept our Terms and Conditions on behalf of themselves and their party.
A contract will be made once our Booking Form has been completed, signed and returned to us with the minimum deposit required and is governed by English Law and within the jurisdiction of the English Courts.
Our Booking Form will be emailed to you for completion; a 20% deposit is required at this time or full payment if travel is less than 10 weeks prior to departure.
The balance will be due not later than eight weeks prior to departure. Payments can be made by cheque made payable to Kerala Moments and sent through to our address – please note this will need to be received by us 10 weeks prior to departure, or alternatively you may pay using debit or credit card, although to cover credit card transaction costs a 2% booking fee is applicable. Please carefully check the invoice upon receipt as, if you fail to do so, alterations and amendments at a later date may incur additional costs.
Your Financial Security
In accordance with the UK Package Travel, Package Holidays and Package Tour Regulations 1992 we are members of the Travel Trust Association which protects customer’s pre-payments for non-flight inclusive packages commencing and returning to the UK.
This policy ensures that should you have started your holiday in Kerala it will continue in the unlikely event of our financial failure or a refund of pre-payments if customers have not yet travelled.
Holiday Changes By Us
As all our holidays are based on individual requirements we hope that we will not need to change any aspect of your holiday – however should this prove necessary we will advise you as soon as possible and you will be able to either choose alternative accommodation of equal rating or dates, or a full refund less any costs incurred by us.
Cancellation By You
If you need to cancel your holiday please advise us in writing as soon as possible.
Cancellation charges are as follows:
- Prior to 80 days before departure: deposit only
- 60 – 80 days: 80% of your invoice total
- 0 – 60 days: 100% of your invoice total
If we are forced to cancel your holiday due to ‘force majeure’ meaning war, threat of war, riots or civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, fire or adverse weather conditions or any other similar events beyond our control the above cancellation charges will not apply.
Please remember that should you need to cancel your holiday due to circumstances beyond your control you should be able to recover your money from your travel insurance company.
We strongly recommend that travel insurance is taken out as soon as you book your holiday and provides sufficient cover for the duration of your holiday in India.
We will need to have details of your travel insurance on our Booking Form, or provided to us in writing at a later date but in any event prior to the start of your holiday. It is your responsibility to ensure adequate cover has been taken as we do not check individual policies.
Changes By You
Should you need to make small changes to your holiday plans we will do our best to accommodate them – however changing dates or numbers of people travelling will be deemed to be a major change and cancellation charges could be incurred. For minor changes a booking administration fee of £25.00 per person will be charged plus any other costs incurred by us.
It is possible that we may need to make changes to these prices due to rate fluctuations and increases in transportation and accommodation costs, however we will do our best to absorb the majority of these charges equivalent to 2% of the cost of your holiday before passing them on. In instances where surcharges exceed 2% or are otherwise unavoidable an administration fee of £2.50 per person will be charged. Rate fluctuations which occur to the benefit of Kerala Moments Limited will not be passed on.
Website Description and Prices
We feel that our descriptions of accommodation and resorts represents an accurate and honest appraisal. Together with our team based in Kerala we try to ensure that we are kept informed of any changes and will do our best to ensure you are kept informed prior to departure.
All photographs used are for illustration purposes only
All prices shown on our website are as accurate as possible and are updated regularly, however in the event of any discrepancy or inaccuracy and as the majority of our holidays are costed on an individual basis the final price as given on our booking confirmation will be taken as the valid price for your holiday.
Our Liability to You
We make every effort to ensure that your holiday runs smoothly however we do not accept responsibility for the failure of any resort/hotel or ground agents. In the event that we are responsible under our Terms and Conditions our liability will be limited to the maximum of your holiday invoice cost.
Should You Have a Complaint
Everyone at Kerala Moments will do their best to ensure your holiday is a success, in the event that you wish to make a complaint about any aspect of your holiday you must, in the first instance, notify your local representative who will endeavour to correct the issue.
If you are still not satisfied you must complete a complaints form, a copy of which will be given to you. Failure to report a complaint during your holiday and to complete the appropriate form will be deemed to render your complaint invalid. On your return you should submit your complaint in writing within 28 days of your arrival home.
Passports and Visa
A current Visa is a requirement when travelling to India – a link to the Indian Embassy can be found in the FAQ section for further information and an on-line application form. We are unable to obtain a Visa for you on your behalf. Currently Passports need to be valid for at least 190 days but please check with the Embassy for further confirmation and clarification on this issue.
Further information can be found on our FAQ section – however we would recommend that you check with your GP or Health Centre regarding current requirements prior to booking your holiday.
All our accommodation has been carefully chosen however in some countries where tourism is a relatively new venture some of the infrastructure i.e. roads, plumbing, electricity etc. may not be to the standards you have experienced travelling throughout the UK or other European destinations. At some hotels, you may for instance experience slight problems with the plumbing, electricity supply and hot water – some of which may be outside of our or the Hotel’s control please report any problems you are experiencing to the Receptionist or to our local Representative and we will endeavour to solve the problem for you.
All accommodation on your holiday has been provided for the passengers named on our final invoice – sharing by others not named is prohibited and will result in either the full additional cost being paid immediately plus £100.00 administration for each person or eviction from the property.
It will be your responsibility to be ready for each section of your planned tour/itinerary, failure to be ready at the agreed time leading to cancellation of planned visits/venues will be deemed to be your responsibility. Our Local Agent will do their best to re-arrange your itinerary however we will not be liable for any additional costs incurred.
We will reserve the right to terminate the holiday if any client behaves or conducts themselves in a manner that is either dangerous or disruptive to our Local Agent/Hotel etc., or affects the enjoyment of other holidaymakers. We will not accept liability for any costs incurred or provide a refund of any additional expenses if the holiday is terminated in these circumstances.